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FAQ

shopping_cartOrdering & Payment

Placing an order is easy! Browse our collection, select the items you want, choose the correct size and color, and click “Add to Cart.” When you’re ready, proceed to checkout where you can enter your shipping details and payment information to complete your purchase.

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments. We also offer options like Apple Pay and Google Pay for your convenience.

We strive to process orders quickly, but if you need to modify or cancel your order, please contact us as soon as possible. If the order hasn’t been processed yet, we will do our best to accommodate your request.

After placing your order, you’ll receive a confirmation email with a tracking number once your order is shipped. You can use this tracking number on our website or the carrier’s website to monitor your delivery.

Yes, your payment information is securely processed through our Payments, we use industry-standard encryption to ensure your data is safe and protected.

local_shippingShipping & Delivery

We offer standard and expedited shipping options. Shipping costs vary depending on your location and the shipping method selected. You can view the exact shipping cost during checkout before completing your purchase.

Yes, we ship internationally. Shipping rates and delivery times vary by destination, and any applicable customs duties or taxes are the responsibility of the customer.

Delivery times depend on your location and the shipping method chosen. Typically, standard shipping within the US takes 5-10 business days, while international shipping may take 4-14 business days. Expedited options are available for faster delivery.

If you need to change your shipping address, please contact us immediately. We’ll do our best to update the address if the order hasn’t been shipped yet.

If your order is delayed or hasn’t arrived within the expected time frame, please contact our customer service team with your order number. We’ll investigate the issue and provide you with an update as soon as possible.

keyboard_returnReturns & Exchanges

We accept returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and in their original condition. Certain items like underwear or final sale items may not be eligible for return.

To start a return or exchange, please contact our customer service team with your order number and the reason for the return. We’ll provide you with a return shipping label and instructions on how to proceed.

Once we receive your return, it typically takes 5-7 business days to process the refund or exchange. You will receive a confirmation email once the process is complete.

Yes, certain items like underwear, swimwear, and items marked as final sale cannot be returned or exchanged for hygiene reasons.

Original shipping costs are non-refundable. However, if the return is due to a defect or error on our part, we will cover the return shipping costs.

straightenSizing & Fit

We recommend using our detailed size guide, which is available on each product page. If you’re between sizes or need further assistance, feel free to reach out to our customer service team.

Yes, our size guide is available on every product page. It includes measurements and fit details to help you choose the best size for your body type.

If your item doesn’t fit as expected, you can initiate a return or exchange within 30 days of purchase. We’re happy to help you find the right size or a different item that suits your needs.

Our products generally run true to size, but we recommend checking the size guide for each specific item as fit can vary depending on the manufacturer.

At this time, we do not offer custom sizing or tailoring services. However, our size guide and customer service team are here to help you find the perfect fit.

settings_accessibilityProduct Information

Our clothing is made from high-quality materials sourced from our trusted manufacturers. Each product page includes specific details about the fabrics and materials used.

Care instructions are provided on the product page and on the garment’s label. Generally, we recommend gentle washing and avoiding harsh detergents to maintain the quality and longevity of your Somae items.

Yes, we are committed to ethical manufacturing practices. We work closely with our manufacturers to ensure that our products are made in safe, fair, and sustainable conditions.

savingsPromotions & Discounts

Enter your promo code in the designated box at checkout and click “Apply.” The discount will be reflected in your total before you complete your purchase.

Only one promo code can be applied per order. If you have multiple discounts, choose the one that gives you the best deal!

Yes, we offer exclusive discounts for students and military personnel. Please contact our customer service for verification and to receive your discount code.

We offer promotions and sales throughout the year. Sign up for our newsletter or follow us on social media to stay informed about our latest deals.

If your discount code isn’t working, please double-check that it’s entered correctly and hasn’t expired. If you’re still having trouble, contact our customer service team for assistance.

supportCustomer Support

You can reach our customer support team via email at somaeclothing@gmail.com, or through our contact form on the website.

Our customer service team is available Monday to Friday, from 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.

We value your feedback! You can leave a review on the product page or contact us directly through our customer support channels. We appreciate your input and use it to improve our

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